Currently, the following regulations apply to our hotel:
If you are unable to stay with us due to Covid-19, we offer you the possibility to rebook for another date at no charge. We will send you a voucher for the amount of your booking. This can be redeemed for a future stay at Hotel Kapelle.
Please note that this rebooking guarantee is only possible for bookings made directly with us on our website, by phone or by mail.
You have the possibility to cancel your stay until the day of arrival if
- You get infected with Covid-19 shortly before arrival,
- You are traveling from a Covid 19 risk area,
- You are under quarantine by order of the health department,
- Our region is declared a risk area,
- or the service you have booked cannot be provided by us at all due to the current Corona regulations of the Federal Government. If only the requirements for the use of the service change (e.g. a mandatory antigen or PCR test), this is not a basis for a cancellation at no charge within the terms of our rebooking guarantee.
How to get your voucher?
- SYou cancel your reservation by providing us with proof of one of the above mentioned points and pay for the service.
- We will issue you a voucher for the full amount of the services you paid for.
- You can redeem your voucher flexible at a future date - subject to availability.